The Junction Center is a division of Creative Ministries Inc.,
1875 Junction Rd, Manheim, PA 17545

As an organization with our focus and slogan being Christ. Community. Music, we expect all employees to be Christ followers with a desire to grow in their faith. An appreciation for Christian music and the arts is also important for anyone in this role.

Box Office Manager

Full-time, hourly

The Box Office Manager will oversee all ticket sales for The Junction Center while working closely with the Event and Facilities Director to plan, prepare, and execute concerts, banquets, and private events.

Box Office Manager’s work will be highly visible to the public so attention to detail and brand consistency is critical.

Duties and Responsibilities

• Build events in iTickets
  • Develop an understanding of iTickets software, ticket scaling, terminology, and fee structures, including graphic creation
• Work with clients to set up and maintain ticketed events
  • Communicate with clients in clear and timely manner to help establish and maintain ticketing aspect of their event
• Create a friendly and efficient ticketing environment for The Junction Center’s patrons, staff, and artist management.
• Field patrons’ questions, complaints, comments, and feedback
• Manage daily ticket sales via phone and in person
• Built ticket audits for artist agencies, as requested
• Handle day of show seating issues in coordination with Event Director, ushers, and event service staff
• Perform opening and/or closing duties of the box office
• Supervise and schedule Box Office and Event volunteers
• Monitor cash drawers for box office and concessions and ensures the accuracy of results
• Assists Event Director with maintaining an active social media
  • Will assist in providing content to social media pages, communicating with followers and answering questions
  • Implementing an established adverting plan per event

Qualifications

• Highly effective oral and written communication skills
• Ability to give direction in a clear and consistent manner
• Skilled in managing multiple tasks simultaneously while meeting deadlines in a fast-paced environment, without loss of attention to detail
• Must be able to effectively relay information to all levels of management
• Critical thinker with strong analytical and problem-solving skills
• Highly motivated individual who can work independently
• Ability to address and resolve customer complaints in real time
• Able to work 12+ hour shifts
• Some overnight travel required
• Experience in event coordinating very beneficial